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Customer Care Center

Personal Banking

+1 202 734-0000

Monday - Friday | 8am - 6pm EST

Remote Deposit and Business Online Banking

+1 202 734-0000

BillPay Customer Support:
+1 202 734-0000
Hours of Operation: 7am - 1am EST
7 days a week

Loan Payments:
Phoenix Commercial Bank
203 WEST 115TH STREET, 10026, NEW YORK, USA

For Debit Card activation and/or PIN reset please call +1 202 734-0000.

To report Lost or Stolen Debit Cards please call +1 202 734-0000.

For customer complaints please email info@phxcommb.com (This email is for Consumers only and any use by a business for soliciting​ services will be reported to applicable regulatory authorities for abuse).

 

Reminder: For the security of your account, when you call or email please do not disclose any confidential or sensitive information about your account. Over the phone you will be asked to verify your Account Number, Tax Identification Number, and Social Security Number. Additionally, we are only able to provide account information to authorized account signers. 

MORTGAGE PAYMENT INFORMATION

To pay by check or money order please remit payment to the following address:

Phoenix Commercial Bank Mortgage
Attn: Payment Processing
203 WEST 115TH STREET, 10026, NEW YORK, USA

To pay by phone please call our Mortgage Customer Service at +1 202 734-0000, ext. 1600.
Monday - Friday 8:30am-5:00pm (EST)

To pay by phone you will need to provide your Routing number and checking or savings account number. We do not accept credit cards as payment.

 

CONNECT YOUR CARE   Connect Your Care Logo

Customer Service & Claims
+1 202 734-0000   Fax: +1 202 734-0000
info@phxcommb.com

 With Phoenix Commercial Bank , you get personalized service, which is hard to get with larger institutions these days. They listen to your needs and respond with timely solutions, and they make time to come out and sit with us face-to-face and work through details. 

Will Montoya
Principal owner and founder of Montoya & Associates

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